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Policies | Jawad Store | Jawad Store, we care about your satisfaction and comfort, so we have established clear and flexible policies that ensure a safe and distinguished shopping experience: Shipping and Delivery Policy: Delivery within the Kingdom within 2 - 5 working days. The customer is provided with a tracking number immediately after the order is prepared. Return and Exchange Policy: We accept exchanges or returns within 7 days of receipt, provided the product has not been used. The customer bears the shipping costs if there is no error from the store. Payment Methods: Mada Visa / MasterCard Apple Pay Cash on delivery (for some areas) Tamara (installments without interest) Tabi (buy now, pay later) Customer Service: We are always at your service via WhatsApp or email to answer your inquiries with love. Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided by the store within seven days from the date of receipt, and cannot exchange the product after the seven days have passed. 2- To exchange the product, it must be in good condition and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before exchanging to ensure its safety, and the consumer bears the shipping cost if they want to exchange the product. For international exchanges, the consumer bears all shipping and delivery costs to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications they set, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software downloads via the internet. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product provided by the store within seven days from the date of receipt, and cannot do so after the seven days. 2- To return the product, it must be in good condition and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before returning to ensure its safety. 3- The consumer bears the costs of the return process. For international returns, the consumer bears all shipping and delivery costs to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications they set, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software downloads via the internet. Al-Layali Al-Dafea Company is licensed by the Ministry of Commerce with a commercial registration number. Specialized in providing the finest types of Saudi coffee carefully roasted, and the finest types of Oud that are fragrant with authenticity.